Junior Technical Engineer (US)

Calling all amazing Application Support Engineers!

Do you want to come and work at an amazing, ever growing company, in a forward thinking, and diverse team providing 1st and 2nd line application support? Then we could have the perfect job for you!

Who are Kalibrate?

With over 300 clients in 70 countries, in mature and emerging markets, for clients large and small, our strategy and technology solutions empower fuel and convenience retailers around the globe to achieve greater value and success on their own terms.

Role

Our team of Technical Engineers and Customer Service Engineers provide our global client base with technical support between 9am and 5pm ET (Monday-Friday) across various products within the Kalibrate group. The typical work-day will extend beyond 9 – 5 to ensure there are 8 hours worked per day and there are instances in which you will be asked to work outside of these hours as this is a Support team role. We are the first point of contact for our clients and work to build strong and valued relationships with both our internal stakeholders and our customer user base. Whilst we act as the first point of contact we pride ourselves on offering a high technical skillset in order to resolve Incidents and Service Requests as efficiently as possible however we are also responsible for the escalation of tickets to wider teams where resolution is not forthcoming.  Typical Day to Day involves reviewing Issues reported/Requests submitted to the Support team for the Location Intelligence products and leveraging product and SQL knowledge/skills to troubleshoot, investigate, resolve, and deliver.

Who we’re looking for:

o   Intermediate, demonstratable SQL skills, with experience of working with the SQL language itself (specifically T-SQL) – both theoretical and practical

o   Strong Windows server knowledge

o   High quality communication skills with the ability to adapt communication style to target audience

o   Strong team ethic with a desire to share knowledge and skills

o   Accountable and reliable with intense drive and passion

o   Ability to quickly learn and understand the various services provided to our clients

o   Eagerness to make a difference and provide services everyone can be proud of

o   Possess excellent problem solving, analytical and troubleshooting skills

o   Desire and ability to work daytime shifts patterns as required including Public Holidays

Highly Desirable Skills and Attributes:

o   Previous experience working in a similar client facing support role in a software/technology company in a 24/7 operation

o   Understanding and working knowledge of the ITIL framework

This role is for $60k and will be fully remote.