Change & Release Analyst (UK)

About Kalibrate

Kalibrate exists to create a world without guesswork. For decades, we’ve combined the power of data science, human ingenuity, and machine learning to help retail and service-based organizations of all sizes make location-critical business decisions with confidence – so they can understand risk, identify opportunities, and outperform the competition.

About the Role
The Change and Release Analyst is responsible for managing the process governing changes and new product releases implemented across Kalibrate’s technology estate. This person will ensure that standard methods and procedures are used for efficient handling, scheduling, and deployment of changes and releases to minimise the impact of change-related incidents without affecting service quality.

This role requires frequent interaction with clients and internal stakeholders to successfully ensure customers receive best-in-class service whilst identifying and minimising unnecessary costs to maximise deployment efficiency.

Additionally, the Change and Release Analyst will support the evolution of Kalibrate’s incremental delivery program to continuously improve overall service and performance.

Our Kalibrate Change & Release Management Duties...

- You will be the Process Owner.

- Responsible for all change and release communications to business users, management, and Clients of forthcoming changes to service.

- Build and maintain relationships at all levels with Clients and internally to ensure the relevant resource is provided for every change.

- First point of contact for all Change and Release queries providing advice and guidance on all change and release matters.
- Resolve escalations and conflicts.

- Providing Change and Release reports.

- Prioritising all releases and change requests, ensuring minimal impact or risk on everyday activities.

- Able to balance competing demands and manage expectations.

- Take accountability for any change and release escalations.

Essential:
- Previous experience in a Change and Release capacity.

- Ability to manage workload, scheduling and prioritisation for all changes and releases depending on business impact.

- Reporting major issues to senior management.

- Managing the deployment of code releases into a live environment.

- Negotiating and managing conflict as necessary with 3rd Parties, Stakeholders and Clients.

- Experience in working in a client-focused role.

- Have excellent written and verbal communication skills and can communicate at both technical and non-technical levels.

- ITIL v4 qualified.

Desirable:

• Previous experience using JIRA software application.

• 24/7 Operational environment.

• Office 365.

• Understanding of Agile methods and practices.

• Good understanding of risk management.